Got an After Hours Emergency?
When Should I Go Directly to an Emergency Hospital?
If your pet is experiencing a true emergency, we recommend seeking emergency care immediately rather than waiting for a callback.
Examples include:
- Difficulty breathing
- Collapse or inability to stand
- Active seizures
- Severe bleeding
- Hit by a vehicle
- Suspected toxin ingestion
- A bloated or distended abdomen
- Difficulty giving birth
- Inability to urinate
- Severe trauma
- Sudden paralysis
- Severe pain or distress
The Animal Clinic & Lodge at Ingram Farms is not staffed or equipped to provide overnight emergency care, oxygen therapy, emergency surgery, or continuous monitoring. Pets requiring these services should be seen by a dedicated emergency hospital as quickly as possible.
When Can I Wait for a Return Call?
Not every after-hours concern requires an emergency visit. If your pet is comfortable, stable, and not experiencing any of the emergency conditions listed to the left, you may leave a voicemail for Dr. Ingram.
Common reasons to leave a message include:
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Mild vomiting or diarrhea
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Medication questions
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Ear infections
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Minor wounds or skin issues
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Limping while still bearing weight
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Coughing or sneezing without difficulty breathing
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Questions about a recent visit, procedure, or treatment
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Changes in appetite or behavior that are concerning but not rapidly worsening
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Situations where you're simply unsure whether your pet needs emergency care
How Do I Leave a Message?
- Call our main number.
- Press 1 for The Animal Clinic.
- Press 2 for Non-Urgent Questions.
- Leave your:
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- Name
- Pet's name
- Phone number
- Brief description of your concern
Dr. Ingram will review your message and return your call as soon as possible.
For established clients, guidance can often be provided by phone, and in some situations, your pet may be able to be seen after hours if Dr. Ingram's availability allows.
When in doubt, call. We'd rather help you decide than have you worry alone.